Terms of Service

1. Service description

Saleslid is a CRM that lets businesses centralize and manage WhatsApp and Instagram conversations, contacts, sales opportunities, appointment calendars, automations, and AI-assisted automatic replies.

2. Account and eligibility

You must be at least 18 years old and have the legal capacity to contract on behalf of your business. You are responsible for keeping your credentials confidential and for all activity under your account, for providing accurate information when registering, and for team members you invite using the Service in accordance with these Terms.

3. Plans and payment

The Service is offered as a paid subscription, depending on the plan you choose. New accounts include a 7-day free trial with no card required; after it ends, you need to choose a plan to keep using the Service. Pricing, billing cycles (monthly or yearly), and conditions are published at saleslid.com/precios and may be updated with reasonable prior notice. Payments are processed by Paddle.com, which acts as our authorized reseller (Merchant of Record) and issues the corresponding invoices. Refunds are governed by our Refund Policy. Each plan includes a monthly amount of AI usage; usage beyond it is charged on the next invoice based on actual consumption, and we notify you at 80% and 100% of the included amount. You can cancel your subscription at any time from the app; it stays active until the end of the period already paid. Failure to pay, or the trial ending without choosing a plan, may result in suspension of your access; your data is kept as described in our Privacy Policy.

4. Acceptable use

By using Saleslid, you agree not to:

• Send spam, unsolicited messages, or fraudulent, defamatory, or illegal content
• Violate Meta / WhatsApp Business Platform or Instagram policies when sending messages through Saleslid
• Attempt to breach the platform's security or access other accounts' data without authorization
• Collect third parties' personal data without a legal basis or consent where required
• Resell or sublicense the Service without express authorization

We reserve the right to suspend accounts that violate these conditions.

5. Your customers' data

You are solely responsible for having the necessary legal grounds to process your own contacts'/customers' data through Saleslid, and for complying with data protection regulations applicable to your business (including Ecuador's LOPDP, where applicable) and Meta/WhatsApp's and Instagram's commercial use policies. Saleslid acts as a data processor for that data, per our Privacy Policy.

6. Third-party integrations

Saleslid lets you connect WhatsApp Business Platform / Meta (directly or via Zernio/Dualhook), Google Calendar and Google sign-in, and AI providers (OpenAI, Anthropic, OpenRouter): the ones Saleslid uses for the AI included in your plan, or those you connect with your own key. Their use is also subject to each provider's own terms; we are not responsible for their changes, interruptions, or policies. By connecting Google Calendar, you authorize Saleslid to read your availability and create/update events on your behalf, solely for the features described in the application — you can revoke this anytime from Settings or your Google account.

7. Intellectual property

Saleslid, its technology, brand, design, and code are owned by Saleslid or its licensors. These Terms only grant you a limited, non-exclusive, non-transferable license to use the Service. You retain ownership of the data you upload (contacts, conversations, configurations), and grant us a limited license to process it solely to provide you the Service.

8. Service availability

We strive to keep the Service available, but do not guarantee it will be free of interruptions or errors. We may perform maintenance that temporarily affects availability.

9. Limitation of liability

To the maximum extent permitted by Ecuadorian law, Saleslid will not be liable for indirect, incidental, special, or consequential damages arising from use or inability to use the Service, including loss of data, revenue, or business opportunities, except in cases of willful misconduct or gross negligence. The Service is provided "as is" and "as available".

10. Indemnification

You agree to indemnify Saleslid against third-party claims arising from your misuse of the Service, breach of these Terms, or improper handling of your own contacts' data.

11. Termination

You may cancel your account at any time. We may suspend or terminate your access if you breach these Terms, with prior notice when reasonably possible, except in cases of serious or immediate risk to the platform or third parties.

12. Changes to these Terms

We may update these Terms from time to time; we post the date of the last update above and, if changes are significant, notify you by email or within the application. Continued use of the Service constitutes acceptance of the updated Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Ecuador. Any dispute will be submitted to the competent courts of Ecuador, unless applicable law provides otherwise.

14. Contact

Questions about these Terms? [email protected].