Last updated: October 13, 2026
Leer en español →Refund Policy
Saleslid is operated by Samuel Valencia (Ecuadorian ID no. 0850538323). Payments are processed by Paddle.com, which acts as our authorized reseller (Merchant of Record), issues the invoices and processes refunds. This policy applies to Saleslid subscriptions purchased at saleslid.com and app.saleslid.com.
1. Free trial before you pay
Every new account includes a 7-day free trial, no card required, so you can evaluate Saleslid before making any payment.
2. 14-day refund
If Saleslid isn't right for you, you can request a full refund of the first payment of a new subscription within 14 days of that payment. This applies to monthly and yearly plans, no reason required. Once refunded, the subscription is canceled.
3. Renewals and cancellation
You can cancel your subscription at any time from the app. It stays active until the end of the period already paid and will not renew again. Renewal payments are not refunded, except in the cases in section 5 or where applicable law requires it.
4. Extra users, channels and AI usage
Extra users and channels follow the same rule as the plan. AI usage beyond the amount included in your plan is actual usage already consumed, so it is not refundable, except in case of a billing error.
5. Billing errors
If you were charged twice, or charged for something you shouldn't have been, contact us and we will refund the full amount, no matter when it happened.
6. How to request a refund
Email [email protected] from your account's email address, including the order number shown on your Paddle receipt. You can also request it directly from Paddle through the link in your receipt or at paddle.net. We reply within 5 business days. Paddle returns the money to the original payment method; depending on your bank, it may take 5 to 10 business days to appear.
7. Contact
Questions about this policy? Email [email protected]. See also our Terms of Service.